Open Source Software Support for Developers
OpenLogic Developer Support gives open source developers access to consolidated support and open source expertise. With Developer Support, technical personnel can effectively use more open source software, decrease down time, and gain access to open source experts. Whether you have questions regarding the use of an open source package, need help troubleshooting a complex open source issue, or have encountered a bug in an open source package, OpenLogic Developer Support delivers the expertise necessary to quickly resolve your questions and problems.
Developer Support Tiers
Two tiers are available for OpenLogic Developer Support:
Silver Support |
Gold Support |
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Hours |
12x5 coverage |
12x5 coverage |
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Problem Submission |
Phone or online |
Phone or online |
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Service Level Agreement |
4 hour response time |
4 hour response time |
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Number of Named Contacts |
Unlimited |
Unlimited |
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Configuration Review & Tuning |
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Performance Review & Tuning |
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Architecture Review |
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Production Review & Planning |
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Learn More |
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What's Included
Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance as well as problem resolution. That's why OpenLogic offers two consultative support options that allow you to customize your developer support agreement to your exact needs:
Silver Support: Includes assistance with bug resolution and "how to" questions as well as advice and recommendations on installation, configuration, integration, and open source package selection.
Gold Support: Includes problem resolution as well as more detailed assistance with configuration and architecture reviews, performance tuning, production and migration planning, and project selection. Includes up to 20 hours of consultative support per year.
Open Source Answers
In addition to bug fixes and technical issues, OpenLogic Developer Support provides a resource for developers to gather information and recommendations. Common questions submitted to OpenLogic Developer Support include:
Which open source package or package version is best suited for a particular job or function?
Are any of the open source packages used in my environment not recommended?
Are there alternative packages I should consider deploying?
How do I setup or use a particular function within an open source package?
What changes were made in a specific version of an open source package?
What benefits can be gained by using a certain open source package version?
How will I be affected by a specific security update?
Get a Quote on Support
Submit a request online for a quote on developer or production support.
Learn More About Support
Browse the Certified Library
OpenLogic Exhange (OLEX) provides a library of over 130,000 open source software packages, hundreds of which have been certified by OpenLogic for use in the enterprise.
Download open source from OLEX »