24x7 Support for Open Source in Production Environments
OpenLogic Production Support gives enterprises access to consolidated support to help ensure the success of open source software deployments in production environments. OpenLogic Production Support provides 24x7 coverage with guaranteed Service Level Agreements, specifically designed to keep critical production applications up and running around-the-clock. OpenLogic Production Support delivers access to open source experts that can troubleshoot complex open source issues, answer questions regarding the use of open source packages, and resolve bugs.
Production Support Tiers
Three tiers are available for OpenLogic Production Support:
Silver Support |
Gold Support |
Platinum Support |
|||
Hours |
24x7 coverage |
24x7 coverage |
24x7 coverage |
||
Problem Submission |
Phone or online |
Phone or online |
Phone or online |
||
Service Level Agreement |
1 hr response time |
1 hr response time |
1 hr response time |
||
Number of Named Contacts |
Unlimited |
Unlimited |
Unlimited |
||
Configuration Review & Tuning |
|
|
|
||
Performance Review & Tuning |
|
|
|
||
Architecture Review |
|
|
|
||
Production Review & Planning |
|
|
|
||
Remote Monitoring |
|
|
|||
Proactive Response to Alerts |
|
|
|||
Quarterly Health Check |
|
|
|||
Learn More |
|||||
What's Included
Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance as well as problem resolution. That's why OpenLogic offers three consultative support options that allow you to customize your production support agreement to your exact needs:
Silver Support: Includes assistance with bug resolution and "how to" questions as well as advice and recommendations on installation, configuration, integration, and open source package selection.
Gold Support: Includes problem resolution as well as more detailed assistance with configuration and architecture reviews, performance tuning, production and migration planning, and project selection. Includes up to 20 hours of consultative support per year.
Platinum Support: Includes remote monitoring of your critical server infrastructure combined with proactive response to alerts and problems. In addition, OpenLogic's open source support team conducts a quarterly health check of your production infrastructure and provides recommendations on tuning the system, improving performance, and planning for future expansion. Includes up to 20 hours of consultative support per year.
One Number to Call
Before OpenLogic, obtaining support for all of the open source products used in production environments has been challenging and expensive. In many cases, enterprises have purchased a variety of component-level support contracts that don't address the complex interactions and integrations between open source products. This often results in more time-consuming issue resolution processes, which can severly affect the ability to keep production environments up and running.
OpenLogic provides a "one number to call" approach to resolve open source issues. Whether an issue originates in one particular open source product or is the result of complex interactions between products, OpenLogic solves the problem. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.
Get a Quote on Support
Submit a request online for a quote on developer or production support.
Learn More About Support
Browse the Certified Library
OpenLogic Exhange (OLEX) provides a library of over 130,000 open source software packages, hundreds of which have been certified by OpenLogic for use in the enterprise.
Download open source from OLEX »