Support and Indemnification for Open Source Software
OpenLogic provides commercial-grade technical support for hundreds of certified open source software packages. OpenLogic's internal support engineers are backed by the OpenLogic Expert Community of open source committers and contributors as well as open source vendor partners, providing you with expert open source support resources to resolve any issue. OpenLogic also offers indemnification coverage to enterprises that purchase open source support from OpenLogic.
Open Source Support Options
OpenLogic provides commercial-grade support for open source in both development and enterprise production environments. You can choose a different level for each open source software package you use.
Production Support provides 24x7 coverage with guaranteed service level agreements to keep enterprise production applications up and running.
Developer Support provides expert advice on the configuration, integration, and use of open source software as well as recommendations for open source packages and quick turnaround on bug fixes.
Developer Support |
Production Support |
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Hours |
Business Hours (12 x 5) |
Around the Clock (24 x 7) |
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Problem Submission |
Phone / Email / Online |
Phone / Email / Online |
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Response Time |
4 Business Hours |
1 Hour |
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Support Tiers |
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Learn More |
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OpenLogic Expert Community
OpenLogic's technical support team is backed by the OpenLogic Expert Community, which is comprised of open source committers and contributors located around the world. These experts help OpenLogic's open source support engineers resolve questions and troubleshoot complex issues, and OpenLogic compensates Expert Community members for every open source support ticket they work on.
OpenLogic Expert Community members contribute source code to the software packages they support, so they are qualified to make source code changes should it be needed to resolve an issue. In addition, Expert Community members can contribute bug fixes and source code changes back to open source communities, thereby ensuring that critical fixes and changes are incorporated in future releases.
OpenLogic Privacy Guarantee
IT assets often provide a critical competitive advantage, so enterprises are understandably concerned that using public mailing lists for technical support on open source may reveal confidential corporate information. OpenLogic's technical support ensures that enterprises never have to reveal information about the open source packages that are in use, how they're being used, or the types of issues that are encountered. By acting as your conduit to the open source community, OpenLogic keeps your identity private while resolving your technical support issues. Our privacy guarantee ensures that your confidential information always remains private.
Indemnification for Open Source Software
OpenLogic offers indemnification coverage for open source software in order to help enterprises protect against the intellectual property risks that can come with open source software. Open source indemnification coverage from OpenLogic ensures that enterprises are financially protected should a third party file an infringement claim based on the use of open source software obtained from the OpenLogic Certified Library. OpenLogic's indemnification coverage helps mitigate the intellectual property risks associated with open source, thereby enabling enterprises to increase savings and productivity by safely using more open source software.
Get a Quote on Support
Submit a request online for a quote on developer or production support.
Learn More About Support
Browse the Certified Library
OpenLogic Exhange (OLEX) provides a library of over 130,000 open source software packages, hundreds of which have been certified by OpenLogic for use in the enterprise.
Download open source from OLEX »